Pg99 FAQ — All your questions, answered

No. pg99 allows only one account per person. Attempting to open multiple accounts may result in all accounts being permanently closed and balances forfeited. Our system automatically detects duplicate accounts.

On the login page and click the "Forgot Password?" link. Enter the email address or mobile number used during registration — we'll send you recovery instructions. The reset link typically arrives within 5 minutes.

Five incorrect password attempts will temporarily lock your account for 30 minutes. After that, you can try again or support@pg99-jit.comemail us. For a permanent lock, KYC re-verification may be required.

KYC (Know Your Customer) is the identity verification process. You'll need to upload a photo of your national ID or passport along with a selfie. Verification is typically completed within 24 hours. Large withdrawals cannot be processed without a completed KYC.

To change your email or mobile number, contact support and complete identity verification. Your name cannot be changed, as it must match the name verified during KYC.

pg99 supports the following payment methods:

• BKash (Personal & Merchant)
• Nagad
• Rocket
• Bank Transfer (selected banks)
• VISA/Mastercard (selected cards)

All methods are processed instantly. For more details, Financial Transactions Visit the page.

The minimum deposit at pg99 is ৳100 BDT. To qualify for the 100% first deposit bonus, you need to deposit at least ৳500. The maximum daily deposit limit may vary depending on your chosen payment method.

Withdrawals to bKash and Nagad are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Larger amounts may require additional verification, which can take up to 24 hours.

pg99 does not charge any fees for deposits or withdrawals. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees — these are outside pg99's control.

Wait 30 minutes first. If it still hasn't arrived, take a screenshot or note the reference number of the transaction and support@pg99-jit.comto email us. Our team will investigate promptly and resolve the issue.

The minimum withdrawal amount is ৳300. Withdrawing from your bonus balance requires the relevant bonus conditions to be met. For more details, Financial Transactions Visit the page.

Registration once completed, your first deposit will automatically trigger a 100% welcome bonus — up to ৳5,000. Wagering requirements apply before the bonus can be withdrawn. For full details, Bonuses page.

Wagering requirements mean you must bet the bonus amount a set number of times before withdrawing. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to place ৳5,000 in bets. Full conditions are stated in each bonus offer.

5% of your total weekly net losses is credited back to your account as cashback every Monday morning, automatically. Light wagering requirements apply to cashback bonuses as well.

After registering, you'll receive a ৳200 free bet. When placing a bet, simply select the "Use Free Bet" option. Any winnings from the free bet are added directly to your cash balance. Free bets are valid for 7 days.

By joining our referral program, you'll earn a ৳300 referral bonus for each friend you refer (credited after their first deposit). Your friend will also receive a special welcome bonus. Latest Promotions Find out more on the page.

You earn 1 loyalty point for every ৳100 wagered. Points can be redeemed for bonuses, free bets, or cashback. Based on your points total, you'll be placed in one of four tiers: Bronze, Silver, Gold, or VIP.

pg99 offers betting on the following sports: cricket (IPL, BPL, international), football (Premier League, La Liga, Champions League), tennis, badminton, basketball, volleyball, and many more. Sports View the full list on the page.

log in and Sports Betting Go to the page and select the "Live" tab. Browse ongoing matches and place bets at real-time odds. Since live betting odds change quickly, make sure to act fast.

It may be possible to cancel certain bets before a match starts, though this does not apply in all cases. You can also use the "Cash Out" feature to lock in a guaranteed profit early. For the rules, Terms & Conditions See the page for full details.

Odds represent the probability of an outcome and your potential payout. For example, betting ৳100 at odds of 1.80 returns ৳180 if you win (your stake plus ৳80 profit). Higher odds mean higher risk — but a bigger reward. Match Odds View odds for all matches on the page.

Bet limits vary by event and market. Standard matches allow a maximum bet of ৳50,000. Limits may be higher for major international events. The bet slip for each event displays the applicable limit.

If a match is cancelled, abandoned, or less than 50% completed, all bets are fully refunded. Refunds are typically credited to your account within 24 hours.

Yes. pg99 uses 256-bit SSL encryption, keeping your personal data and transactions fully protected. We follow international security standards and conduct regular security audits.

Go to Account Settings, then select "Security" to enable 2FA. Each time you log in, an OTP will be sent to your mobile. This doubles the security of your account — strongly recommended.

No. pg99 never sells your personal information to third parties. Information may only be shared with authorities when required by law. For more details, Privacy Policy Read on the page.

change your password immediately and support@pg99-jit.comto notify us. Our security team will investigate your account and take action if any unauthorized transactions are found. Enabling 2FA significantly reduces this risk.

pg99 is licensed by an international gaming commission. Our operations are transparent, audited, and held to international standards. To learn more about our licence, About Us Visit the page.

pg99's Responsible Gaming The page has everything you need. You can set your own limits, take a temporary break, or permanently self-exclude. Our support team is always ready to help you confidentially.

Yes! pg99's mobile-friendly website works seamlessly on any smartphone. For a dedicated app, log in to the site and look for the "Download App" option. Both Android and iOS are supported.

There are three ways to reach us: 1) Live Chat — click the chat button at the bottom right of the site (24/7). 2) Email — support@pg99-jit.com (usually replied within 1 hour). All support is available in Bangla.

Latest Promotions Check the page regularly. If you opted in to promotional notifications during registration, you'll receive updates via email and SMS. Personal offers are also visible on your dashboard when logged in.

You must be at least 18 years old. Your date of birth is verified during registration and again through the KYC process. Any account found to belong to a minor will be closed immediately.

Start by clearing your browser cache and refreshing the page. Check your internet connection as well. If the issue persists, try a different browser or device. For ongoing problems, contact our support team.

any complaints support@pg99-jit.comwith full details. We'll get back to you within 24 hours. For complex matters, our compliance team works through them in stages — typically within 3–5 business days.